Turn every customer voice into action.

Voice of Customer is the practice of collecting, understanding and acting on what customers say about their experience. Howazit is a VoC platform that goes one step further: it turns each response into the right next action for the customer and the business, in real time.

Survey tools ask, score and report. Howazit acts while the customer is still engaged: the conversation adapts to each response, AI understands its meaning and urgency, and the platform triggers the right next step — from service recovery to reviews, loyalty and repeat purchase.

Yes. Howazit measures NPS, CSAT, CES and custom business metrics at the journey moments that matter, and connects each score to the reasons behind it.

Howazit identifies dissatisfied customers while the experience is still fresh, assesses issue and severity, applies your business rules and starts the right recovery flow — automated or human-led — with alerts, ownership, SLA and closed-loop follow-up.

Howazit applies AI to practical CX work: analyzing open text, detecting themes and sentiment, identifying urgency, summarizing what matters and supporting consistent, brand-appropriate responses — always under your rules, permissions and human oversight.

Yes. Howazit supports brand, region, franchise, branch, team and employee hierarchies with role-based dashboards, location ranking, local case ownership and head-office visibility.