Great customer experience starts with the people who deliver it.
Howazit brings the same listen-understand-act flow to your employees. Measure engagement at the moments that matter, understand what drives your teams and act on their feedback — from onboarding to recognition to retention.
One platform for the two experiences that decide your results
Frontline engagement shapes every customer interaction — and customer feedback is full of signals about your teams. Howazit connects both sides: employees are heard the same way customers are, and named praise from customers becomes recognition for the people who earned it.
How Howazit helps HR and operations leaders
Journey-based listening
Short, adaptive check-ins at meaningful moments: onboarding, training, role changes, milestones and exit.
eNPS and pulse measurement
Track employee Net Promoter Score, satisfaction and custom indices continuously — not once a year.
Understand the why
AI reveals themes, sentiment and urgency in open-text feedback, so leaders see what drives engagement, not just the score.
Act on every signal
Route concerns to the right manager or HR partner with ownership, SLA and closed-loop follow-up — under clear confidentiality rules.
Recognition from real customers
Surface named praise from customer feedback and turn it into structured employee recognition.
Team and location visibility
Compare engagement across brands, regions, branches and teams — the same hierarchy you already use for CX.
Built on employee trust
Employee feedback only works when people feel safe giving it. Howazit supports anonymous and confidential programs, role-based access to results and clear rules for who sees what — so honest feedback stays honest.
- Anonymous or confidential response options per program
- Role-based access and aggregation thresholds
- Clear escalation rules for sensitive cases
- Enterprise security: SOC 2 Type II, ISO 27001, encryption
Response rate
1,240 of 1,820 invited
Engagement
index, vs. last wave
Key drivers
Action plans
Why EX and CX belong together
The organizations with the strongest customer scores are usually the ones that listen to their own people the same way.
One platform, two feedback loops, one improvement cycle.
Your employees are already telling you what to fix next.
See how Howazit turns employee feedback into engagement, recognition and retention.