Customer story | Lis Maternity Hospital, Ichilov
Patient feedback became a daily tool for learning and improvement.
The Lis maternity hospital sought a deeper understanding of the maternity experience across the emergency room, delivery room and wards. It needed feedback that could support practical learning for medical, nursing and service teams.
The results
Share
Mothers completing the survey
1 in 2
Improvement in measured satisfaction
Continuous
Score
Google score based on over 1,000 reviews
4.6
The approach
A few days after discharge, patients received a short feedback interaction with closed and open questions. Management used the results for decision-making, team learning and process improvement. The questionnaire could be updated as needs and focus areas changed.
Ready when you are
Your customers are already telling you what to do next.
Howazit helps you understand the signal and act while the moment still matters.