Satisfied customers, saying so in public.
EcoSupp sells nutritional supplements direct to consumers, with a call center staffed by certified naturopaths. It wanted to know how every delivery landed — and to turn quiet satisfaction into a reputation anyone can see.
The results
The approach
Howazit runs after the delivery, not after the purchase. A short interactive questionnaire asks about the product and about the service behind it, so satisfaction with a naturopath’s consultation and satisfaction with the order itself arrive in the same data set. Customers who report a high score are invited to share the experience publicly; anything lower is routed back to the team while the order is still fresh.
The result
One in three customers answers — a response rate that makes the data representative rather than anecdotal. Nine in ten of them report being very satisfied, and a third of those go on to leave a public review. Those reviews compound into a 5.0 rating built on more than a thousand of them, and satisfaction rose again in the most recent quarter, from an already high baseline.
Why it matters
Reputation here is not a campaign. It is the by-product of measuring every delivery and acting on what comes back — the same loop that catches a problem early is the one that produces the reviews.
Your customers are already telling you what to do next.
Howazit helps you understand the signal and act while the moment still matters.