From customer signal to business action — in one connected flow.
Howazit helps organizations collect better feedback, understand it faster and act at the individual and organizational level. Instead of separating surveys, analysis and follow-up, the platform connects them around one goal: improving what happens next.
One platform. Four jobs that should
never be disconnected.
Everything a modern VoC program needs, working as one system.
Adaptive engagement
Dynamic question paths, personalization, multilingual experiences, branded interfaces — no app download required.
Experience measurement
NPS, CSAT, CES and custom business metrics at relevant journey moments.
AI & text intelligence
Theme detection, sentiment, summaries, urgency, consistency support and actionable signals.
Action engine
Business rules based on response, customer profile, journey, history, severity and SLA.
Service recovery
Automated or team-led recovery, alerts, ticket ownership, compensation logic and closed-loop follow-up.
Growth actions
Review requests, loyalty, referrals, repeat purchase, opt-in and relevant commercial actions.
Analytics
Trends, comparisons, ranking, hierarchy, location performance, issue prioritization and action tracking.
Integrations
APIs, secure file exchange and connectors to CRM, POS, loyalty, support and enterprise systems.
Governance
Role-based access, security controls, auditability and program administration.
Designed for every user in the program
Executives
See the biggest risks, opportunities, trends and business impact.
CX leaders
Manage the program, drivers, action strategy and cross-functional improvement.
Operations leaders
Compare locations, identify recurring problems and hold teams accountable.
Frontline & service teams
Receive clear cases, context, priorities and next steps.
Marketing & loyalty
Activate promoters, build reputation and support retention and growth.
Analysts & researchers
Explore scores, segments, open text, trends and raw data.
Go deeper into the platform
How It Works
The shortest path from customer feedback to a better outcome.
See the flowAI & Intelligence
Practical AI for understanding feedback and accelerating action.
Explore AIAnalytics & Performance
See what changed, understand why and know where to act.
Explore analyticsIntegrations
Make feedback part of the systems where work already happens.
Explore integrationsSecurity & Trust
SOC 2 Type II, ISO 27001, privacy and responsible AI.
Explore securityCustomer Stories
Real programs, operating models and business results.
Explore storiesBuild a VoC program that changes outcomes, not only reports them.
Howazit helps you understand the signal and act while the moment still matters.