We built Howazit because listening is not enough.
Organizations collect more customer data than ever, yet too many experiences remain unresolved and too many insights remain trapped in reports. Howazit was founded to close that gap — connecting what customers say with what the business does next.
Our mission: make every customer response useful.
Our story
Founded in 2013, Howazit has helped organizations across industries build better ways to listen, understand and respond.
The platform has evolved from conversational feedback into an AI-powered Voice of Customer and action system designed for complex, real-world operations.
What we believe
Customer effort matters
Feedback should be short, simple and relevant.
Context changes the answer
A score without customer and business context is incomplete.
Action creates value
Insight matters only when it improves a decision, process or relationship.
AI should be practical
The best AI removes delay and helps people act with greater clarity.
Partnership beats software alone
Strong CX programs combine technology, expertise and continuous learning.
Trust is foundational
Security, privacy and responsible use are part of the product, not an appendix.
Howazit at a glance
Your customers are already telling you what to do next.
Howazit helps you understand the signal and act while the moment still matters.