A bad experience is not the end of the relationship. Silence might be.
Howazit identifies dissatisfied customers while the experience is still fresh, understands what went wrong and starts the right recovery process. Teams receive the context and accountability they need. Customers receive a response that fits the problem.
Four moves, 52 seconds — and the customer stays.
The recovery flow
loop
Detect
Identify negative experience, issue, sentiment and severity.
Decide
Apply customer context, policy, location, SLA and business rules.
Recover
Start the approved automated or human-led response.
Close
Track ownership, resolution and customer follow-up.
The customerreceives relevance
Not every problem needs the same apology or compensation.
“Waited 40 minutes, nobody updated me, done ordering here.”
Howazit matches the response to the issue, severity and customer context.
The organizationreceives control
Ownership, rules and status on the same case.
Domino’s turned complaints into returning customers.
Your customers are already telling you what to do next.
Howazit helps you understand the signal and act while the moment still matters.