Security and trust

Customer experience data deserves enterprise-grade protection.

Howazit is designed to help organizations collect and act on customer feedback securely. Our security, privacy and responsible AI practices support enterprise requirements from data handling and access control to subprocessors and contractual safeguards.

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SOC 2 Type II ISO 27001 GDPR-aligned processing Encryption in transit and at rest Responsible AI policy

Core trust areas

Security management
Formal information-security management, risk assessment, policies, training and continuous improvement.
Data protection
Encryption, secure hosting architecture, controlled access and data handling procedures.
Access control
Role-based access, least-privilege principles and administrative controls.
Privacy
DPA, privacy policy, data-subject request process, subprocessors transparency and customer-controller support.
Responsible AI
Defined usage principles, governance, human oversight and policy documentation.
Business continuity
Operational resilience, backup, recovery and incident response controls.
Vendor management
Subprocessor review, security requirements and change notification practices.
Customer options
Contractual and configuration options for customer-specific security and retention requirements, subject to scope and agreement.

How we protect your data

The certifications and controls behind the platform, and what each one covers.

ISO 27001

A formal information-security management system: risk assessment, policies, training and continuous improvement.

SOC 2 Type II

Independently audited controls for security and availability.

GDPR-aligned processing

Howazit acts as a data processor under customer instructions, with contractual safeguards documented in our DPA.

Encryption in transit and at rest

Secure hosting architecture, controlled access and documented data-handling procedures.

Responsible AI policy

Defined usage principles, governance, human oversight and policy documentation.

Trust center documents

Everything your security, legal and procurement teams need for evaluation.

The Privacy Policy, Data Processing Agreement, Responsible AI Usage Policy, Subcontractors List and Data Subject Request Form are published in full, alongside the Terms, the CCPA notice and the Accessibility Statement.

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A note on GDPR

GDPR is a legal framework, not a product certification.

Howazit supports GDPR-aligned processing and acts as a data processor under customer instructions, with contractual safeguards documented in our DPA.

Ready when you are

Your customers are already telling you what to do next.

Howazit helps you understand the signal and act while the moment still matters.

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