CX analytics and performance
See what changed. Understand why. Know where to act.
Howazit turns customer responses and actions into a clear operating view. Leaders can track scores and trends, compare teams or locations, understand experience drivers and see whether recovery and improvement work is moving forward.
NPS
72+8
CSAT
94%+2
Response rate
67%+11
Recovered
1,240−6 open
A view for every level of the organization
What teams can track
What is measured
NPS, CSAT, CESand custom indices
Themes, sentiment, open-text summariesand issue frequency
How it is cut
Brand, region, location, team,product, journey and segment
Trends, benchmarks, rankingand changes over time
What follows
Open cases, SLA, recovery outcomesand closed-loop status
Review, loyalty, repurchaseand other action conversion
Emerging signalsand priority areas
A dashboard should not be a destination. It should help a person decide what to do.
Howazit emphasizes prioritization, ownership and action status so insights can become operational improvement.
PrioritizationOwnershipAction status
Measured programs, measurable results
Increase
PangoCustomer satisfaction
from 84
94
Increase
PangoNPS
from 46
69
H&MComplaint resolution
shortened processes
Faster
H&M shortened internal processes and resolved recurring complaints faster.
Ready when you are
Your customers are already telling you what to do next.
Howazit helps you understand the signal and act while the moment still matters.