Multi-location performance
One brand promise. Hundreds of places where it can succeed or fail.
Howazit helps head office and local teams work from the same customer truth. Compare performance, identify the reasons behind differences and give each level of the organization the actions it can own.
What the platform supports
One organizationEvery location, once
LondonRegion
Oxford Street9.4✓
Camden8.8
Online · UK9.1✓
BerlinRegion
Mitte9.0✓
Outlet · Berlin8.2
App · DE8.7
MadridRegion
Gran Vía8.2
Delivery · ES7.9!
Store · Sur8.5
Brand onePremium
Oxford Street9.4✓
Mitte9.0✓
Gran Vía8.2
Brand twoEveryday
Camden8.8
Outlet · Berlin8.2
Store · Sur8.5
DigitalShared
Online · UK9.1✓
App · DE8.7
Delivery · ES7.9!
Head officeOwned
Oxford Street9.4✓
Mitte9.0✓
Online · UK9.1✓
Franchisee AFranchised
Camden8.8
Gran Vía8.2
App · DE8.7
Franchisee BFranchised
Outlet · Berlin8.2
Store · Sur8.5
Delivery · ES7.9!
StorePhysical
Oxford Street9.4✓
Mitte9.0✓
Camden8.8
OutletPhysical
Outlet · Berlin8.2
Store · Sur8.5
Gran Vía8.2
OnlineDigital
Online · UK9.1✓
App · DE8.7
Delivery · ES7.9!
The multi-location principle
Do not manage every location by one average score.
Howazit helps leaders see where the experience changes, why it changes and what the responsible team should do next.
Average
Average
Average
Berlin
Dublin
London
Paris
Lisbon
Madrid
Prague
Milan
Vienna
Your best
Needs attention
Consistency at scale, proven
Super-Pharm’s franchise model creates a clear CX challenge: every branch is independently managed, while customers expect one consistent standard of service.
Howazit gives the business:
Ongoing satisfaction measurement by branchImmediate visibility into customer issuesResearchOrganizational monitoringClosed-loop improvement
Ready when you are
Your customers are already telling you what to do next.
Howazit helps you understand the signal and act while the moment still matters.